If you’re finally ready to hold a position where you will learn, grow in technical knowledge and know that you are making a difference in the lives of people and their business, Please send your resume with a Detailed Cover Letter to

Why Work at Pratt Computing Technologies?

Because you are passionate about the client experience and helping people, You believe that Tech Support, done the right way, helps people be more productive, AND you love technology AND working with people and helping them use it.

What  are looking for…

Someone who has  a Heart for Serving, a Mind for Technical Transformation, and a Desire to Grow.

You have Passion for Technology and recognize that it is always evolving.

You ensure that the client is heard, and they and their opinions are always respected.

You know that the way tech support is performed has changed with the changes in technology.

You have a Work Ethic that is based on Honesty, Integrity and Diligence which leads to Success.

 Accepting a position at Pratt Computing Technologies is much more than just a job in the Technology, it is the next step in a Great Career in the ever-changing field of Technology and Digital Transformation.

Please send your resume with a Detailed Cover Letter to

 Open Position:
Technical Support Specialist


We are a 38-year-old IT, Managed Services Provider (MSP) located in West Knoxville. We honor God by holding ourselves to the highest standards of professionalism and deliver excellence every day, in every way in all that we do. We are committed to providing the most appropriate technology products and services so that our clients can achieve network and cyber security, be competitive, productive and achieve a positive mission outcome. We are not just another vendor looking in; we develop long-term relationships and see ourselves as a part of each client’s business - which is how we have developed business relationships that are 10-20-30 or more years long.

We set the standard for tech support and deliver value beyond what our clients expect. We believe we are morally compelled to help our clients use various technologies to succeed as they move into the “Digital Transformation” and experience the Modern Workplace.

We have a job opening and are looking for you if…

You have 3-5 years’ experience supporting current Microsoft products, Desktops, Servers, Microsoft 365, and Security in a business environment.

You have Passion for Technology and a desire to learn more.

You have a Strong Work Ethic that is based on Honesty, Integrity, and Diligence.

You enjoy working with various people  and helping them be comfortable with the changes in technology.

Our ideal candidate:

A problem solver who sees various aspects of technology in an innovative fashion and can make the complex seem simple.

Has the ability to create a positive client experience with each interaction, either in-person or on the phone.

Enjoys a position where no two days are the same.

Primary Responsibilities:

  • Providing exceptional customer service to clients in the resolution of technical issues either remotely or face-to-face at local customer sites from 8:00am – 5:00pm Mon- Fri
  • Technical issues may be infrastructure (desktops, servers, network devices etc.) or cloud, Azure, Microsoft 365, etc...
  • Accurately create and maintain documentation, complying with service administrative procedures, including service tickets, time entries and timesheets
  • Help clients create and maintain their technology roadmap based on their company goals
  • As a representative of Pratt Computing, promote and maintain client relationships through high standards of professionalism, personal appearance, ethical behavior and maturity


  • 3+ years of previous Microsoft technical support experience in a business environment required *MSP experience preferred
  • Experience supporting desktops, Servers (2016 and above), Office/Microsoft 365, Azure, SharePoint, Teams, firewalls and network devices.
  • A strong desire to learn new technologies.
  • Effective and professional verbal/written communications to a business audience and peers.
  • Must have a reliable vehicle to commute to and from Client’s sites/Pratt’s office, will be compensated for use of your car.
  • Must have a current, valid driver’s license and car insurance.
  • You must be able to pass a background check.
  • Able to lift 30 lbs. and maneuver steps.



Please send your resume with a Detailed Cover Letter to