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Join our Team:
We are located in West Knoxville, between
Pellissippi and Lovell Road, off Kingston Pike.
Are you looking to work for an ethical
company? How about a fun, fast paced
work environment? What about receiving
recognition for a job well done and
being part of a strong team? Pratt
Computing Technologies, Inc. offers a
fun, fast paced work environment with
opportunity to grow your skill set and
chart your career path in the direction
you would like to see happen.
Employees are a valuable resource and
we recognize this through a fantastic
benefits package and provide an above
average bonus incentive for a job well
done.
Pratt Computing Technologies has
provided tech support since 1985 and
we are committed to the Microsoft Small
Business Specialist program and Gold
Certified Partner program.
We currently are accepting resumes'
from qualified people to fill the following position.
Technical
Support Specialist
If you are looking for a job where you sit around
doing the same task everyday, just waiting for 5
o'clock to roll around, this job is NOT for you.
If you love to work with networks,
love to help other people, like to be challenged and can
solve problems then this position may be perfect for
you.
Summary of Responsibilities
Provide a variety of technical support services for
our Knoxville area clients who are using Microsoft based
networks. In essence being their IT staff when needed.
The relationships we have with our clients is much
deeper than traditional client/vendor relationships. We
are not on the outside looking in, but are a part of
their team. Maintaining that relationship requires a
balance of professionalism, technical skills and
excellent communication skills.
Primary Functions:
Manage the account with the highest level of
integrity, friendliness and open communication that our
clients fully expect from anyone associated with Pratt
Computing Technologies!
The services you will provide include, but are not
limited to:
Server 2003/2008, SBS 2003/2008 configuration, maintenance and
administration.
Exchange Server 2003/2007 configuration, maintenance and
administration.
LAN / WAN / VOIP/ Remote Connectivity.
Desktop Support, Vista, XP Pro, Outlook
Other Possible Functions:
IIS Administration.
Web site development
SQL, SharePoint Services (WSS 3 and MOSS)
One Note, InfoPath, Groove,
Access Development.
Assistance with CRM development, installation and
training.
Qualifications for the Position:
2 or more years experience supporting end-users on
Microsoft Products.
Current Microsoft Certifications (2003
level or above)
Great problem solving skills.
Ability to work alone, as part of a team or even with an
end-user standing over your shoulder.
Ability to handle pressure and not get flustered.
A passion for working with and helping other people.
Excellent communication and “people” skills.
Ability to work with all people regardless of their
personality type.
At Pratt Computing Technologies we do more than just
support our clients' computers, we support their
business. Our position with our clients is that we are
trusted expert advisors with the responsibility and
obligation to help them achieve what is best for them in
the areas of Technology and Strategic Planning. All of
this is designed to help their business run Faster,
Better and Smarter.
If you would like more information send a DETAILED
resume and a detailed cover letter with salary
requirements to jobs@prattonline.com. In your cover
letter please explain why you think your skill set is a
match for this position and any other pertinent
information.
Please send a detailed resume of past experience and
include any technology related information. Include a
cover letter with any other pertinent information that
you feel would be beneficial.
email resume' to:
jobs@prattonline.com, put “Tech Support
Position” in the subject line
or mail to: Pratt Computing
Technologies
10420 Jackson Oaks Way
Suite 202
Knoxville, Tennessee 37922
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