Is your Tech Support Service keeping up with the changes in technology?

Is your Tech Support helping your business keep up with the changes?

When it comes to leveraging technology, who has the advantage, you or your competitor?

Moore's Law states that technology doubles in speed and capacity every 18 months. Over the past few years technology has grown to the point that it is no longer just office equipment .  Technology has become a competitive tool and should be viewed that way by any person running a business they want to see be successful. Businesses that are leveraging technology to be more efficient and more competitive have a distinct advantage over their competitors who still use technology as office equipment. 

The new wave of technology has significantly changed the dynamics of technical support services. It is the responsibility of tech support providers to help their clients take advantage of latest technology. Unfortunately most businesses and individuals who are providing tech support are in essence just providing break fix service, and nothing else. This is an incredible disservice to their clients since they are not showing them what could be if they utilized what they have or  would take advantage of the latest technology.

Would you take your brand new car to an old fashioned "shade-tree mechanic" to have it worked on? Of course you wouldn't, not only would it would it void the warranty, but he wouldn't have the tools and experience to work on it because of the latest technology. So why would you trust your technology, and for that matter in some cases the future of your business, to old fashioned break-fix tech support which is just like the "shade tree mechanic?"

Our job at Pratt Computing Technologies is to help you focus on your core business, be more efficient , more competitive , and spend more time doing what is important to you and less time on your technology.

We take seriously our responsibility and obligation to help our clients achieve what is best for them in the areas of technology and strategic planning; all designed to help their business run Faster, Better and Smarter!

Do you want reactive or proactive technical support service? Which would you rather have, someone who reacts to problems, pokes around at fixing them, and then leaves only to be seen or heard from when you have the next problem. Or would you rather have someone who's more proactive, who helps you leverage technology to support  your business goals, helps you develop and maintain the technology in strategic growth plan, is still fix problems should they occur?

So what type of tech support do you need? If your business is not growing and you are not worried about competition then break fix support service is probably what you need .  If your business is dynamic, growing at a rapid pace (or wish it was), you need to maintain that pace or be even faster, then Pratt Computing Technologies has the service you need.

We re-invent tech support to make your business run Faster, Better and Smarter!

Request "The Small Business Technology Assessment"

Pratt Computing Technologies. Inc.
10420 Jackson Oaks Way  Suite 202
Knoxville, Tennessee 37922
865-693-0900 Extension 111

Providing exceptional tech support service to East Tennessee and beyond since 1985!