Introducing Microsoft® Response Point™, revolutionary phone system software.
 

Respond quickly to customer needs.

Automatically route calls to the right person, whether they’re in the office or on the road. Employees don’t have to wait by the phone, and all callers and customers receive the same VIP treatment, every time.

• See caller details with screen pop-ups.
• Click to call make it easy to find and connect access all your business contacts.
• Integrates easily with Microsoft Office Outlook® contacts.
• The voice-enabled Automated Receptionist manages common requests and increased call volume smoothly and professionally.

Reach customers and colleagues easily—from almost anywhere.

Take and make customer calls away from the office.

• Voice Dialing enables hands-free voice-activated commands to dial, transfer, and retrieve calls eliminating the need to memorize phone numbers. Now just say, "Transfer my call to Joe," just by speaking their name.
• Award-winning voice recognition software improved with DTMF detection to reduce speech misrecognition high-quality speech recognition.
• VPN access enabled so that people can use the phone system from remote networks.
• Route calls to the right employees whether they’re in the office or on the road.
• Send voicemail to e-mail for easy access.
• Ring all the phones in a particular department for quick access.

Increase productivity and savings using VoIP.

Automatically route calls on a Voice-over Internet Protocol (VoIP) line, helping you avoid exorbitant long-distance rates – and saving you up to 51% on your phone bills!

• An average PC user can add and manage up to 50 users — with no special phone training or additional license fees.
• Add and change users with a few mouse clicks.
• Flexibility to adjust to staffing peaks and valleys.
• Move office locations with minimal interruption in customer service.
• Intercom and Paging to connect to colleagues and customers quickly

Response Point features at a glance